Thank you for shopping with NRG. Please review the following return / refund policies below. Please note that NRG is a US based company, and these policies apply to customers worldwide:
Our return policy extends for 30 days after the date of purchase, subject to the limitations set forth herein. After 30 days have elapsed since your purchase, we can’t offer you a return option.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. No sale items are eligible for return.
Custom goods, such as jerseys with custom names and / or gamertags cannot be returned in any circumstance. When making a custom purchase, please be mindful of the order details and size charts.
To initiate your return, we require a receipt or proof of purchase and your order number. Please contact our customer service department via email at email@example.com. Our team will be happy to assist and provide you details on whether your order is eligible for a return. If so, they will provide instructions on how to return your item.
We are unable to accept exchanges for any purchased items. Please see our return policy above or contact our customer service department at firstname.lastname@example.org for assistance.
Refunds (if applicable)
You are responsible for the return shipping costs associated with returning any item as well as a $6.50 per item restocking fee. Once your return is received and inspected by NRG, we will send you an email to notify you that we have received your returned item. We will also notify you if you return is approved or rejected per this return policy.
If your return is approved, your refund will be processed and applied to the credit card used to purchase your item (excluding any shipping costs and applicable restocking fee(s)) within fourteen (14) business days.
We are unable to accept returns on international orders.
Late or Missing Refunds (if applicable)
If you haven’t received a refund within the timeline noted herein, please check your bank account or contact your credit card company as it may take some time before your refund is officially posted to your account. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
To return your product, you should mail your product to:
307 Figueroa Street
Wilmington, CA 90744
As noted above, you are responsible for paying for your own shipping costs for returning any item. Shipping costs are non-refundable. If you receive a refund, the original shipping costs associated with your item will not be included in your refund.
If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.